Effective Dec 1, 2023
Our Shipping & Returns Policy has been updated.

Shipping charges are excluded in the product retail price shown online on our website. Transit time will vary, depending on the location. All international packages are shipped via DHL Express, Aramex and Fedex !

All transit times are Monday to Friday. International delivery cannot be guaranteed within a time frame due to customs.

International delivery time is approximately 7- 10 Days (depending upon the country of destination)

For some shipments delivered outside the Maharashtra, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking

E-mail containing your package tracking information will be sent after shipment. Please mail us at rachitfoods@gmail.com if you have any questions.

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. 

Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation email and till that time the order has already been “processed” by us, the order cannot be cancelled www.sukhvan.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.sukhvan.com and accept www.sukhvan.com decision regarding the cancellation.

In Case of Gift Voucher

Gift Voucher will not be cancelled; user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order

www.sukhvan.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.sukhvan.com for re-delivery shall be claimed from the User.

Cancellation of Order

Our products are non-returnable or exchangeable as it is a food product and governed by the Department of Food Technology And Quality Control, Maharashtra

Replacement / Return Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  1. The item may be damaged during transit
  2. or there might be a manufacturing defect
  3. or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning with damaged product photographs.  Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Refund Policy

Cases of goods unavailability or service problem:

  1. If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
  2. If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
  3. 100% refund will be given, if the product is not available or the vendor is not able to ship the products.
  4. For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.

International Shipping & Return Policy.

International Returns

The product is a food product and not exchangeable or returnable.